A Background and Update on Patient Family Advisory Councils
HCGC led project celebrates third year, announces virtual restart amidst pandemic
by Heidi Christman, Director of Communications, HCGC
Based on Presentation to COPC PFAC Leads by David Brackett, Vice President, Accounting and Special Projects, HCGC
HCGC has been managing, leading and facilitating Patient Family Advisory Councils (PFACs) in partnership with Central Ohio Primary Care (COPC) since 2017. A PFAC is a regular meeting with both staff and volunteer patients and families of a medical practice, in this case, within the COPC family of primary care practices. Members of the PFAC collaborate with employees (clinical, administrative and support) to provide guidance on how to improve patient and family experiences. At the meetings, councils work on a variety of practice and patient-and-family-centered care initiatives. The goal of a PFAC is to provide a collaborative environment that will enhance the experience for all patients and families at COPC through patient-and-family-centered care (PFCC) using constructive input that only patients and family members can provide.
The Four Guiding Principles of PFACS
Patients, families, healthcare practitioners, and health care leaders collaborate in policy and program development, implementation, and evaluation; in facility design; and in professional education, as well as in the delivery of care.
Dignity and Respect
Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
Healthcare practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely , complete, and accurate information in order to effectively participate in care and decision-making.
Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Celebrating Three Years of Impactful Engagement
In the three years since HCGC and COPC partnered to convene PFACs, there have been 2,000 patients engaged and 380 PFAC meetings held, with average quarterly attendance across all sites at 189 patients. PFACs have allowed for the implementation of qualitative and quantitative satisfaction surveys, creation of newsletters and informational displays to improve patient education and practice communication, as well as countless patient concerns and ideas being solicited and addressed. Over the lifetime of the project, there have been two major quality improvement outcomes that can be in part attributed to PFAC recommendations: there was a 21% increase in patients whose diabetes a1c measured as “in control”, and there was an 8% increase in patients whose blood pressure measured as “in control.”
Moving Forward Virtually
With safety in mind, HCGC and COPC made the decision to put PFACS on hold from March until August 2020. After time to plan and regroup, a plan was made to move forward with PFACs virtually. Starting with a participatory webinar in late August, PFAC leads, as well as HCGC and COPC staff came together to discuss convening PFACS via webinar for the third and fourth quarter of 2020. Participants discussed establishing goals for PFACs in these virtual meetings. Topics such as telehealth, COVID-19 education and information, as well as maneuvering in person office visits amidst COVID-19 were all discussed as potential topics for PFACs to address. Additionally, considerations for lack of access or knowledge of webinar platforms (Zoom in this case) were taken into account. HCGC committed to hosting all webinars on behalf of the COPC participating PFACs, as well as providing educational resources on how to use the platform for PFAC leads and members.
Now, more than ever, the voices of patient and family members are essential in improving patient experiences in primary care offices. While virtual, the team at HCGC and COPC look forward to hearing the patient perspective amidst these unique, unprecedented times. In the spirit of partnership and collaboration, HCGC and COPC look forward to moving forward to continue giving patients and families a seat at the table, whether it be virtually or in person down the road, to improve experience and outcomes for patients in Central Ohio.
For more information on PFACS, contact David Bracket at email@example.com.
Controlling the Uncontrollable
Dealing with Stress in The Most Stressful of Times
By Caroline Carter, CPC+ Practice Facilitator, HCGC
Uncertainty causes stress. We are living in uncertain times. We are stressed.
2020 has been a year of surprises – and not of the pleasant variety. Earlier in the year we experienced extreme natural disasters including floods, wildfires and earthquakes. In the last few months we have been forced to hastily adapt to the coronavirus pandemic which has already flaunted widespread colossal health and economic impact. More Americans are out of work than in the Great Depression, and more people are dying than in several of America’s wars combined. Simultaneously, we are experiencing political chaos. Social unrest exploded with fierce reaction to injustices such as the killing by police of George Floyd and countless other Black people.
Safe to say, we are experiencing circumstances that the majority of us did not have the sagacity to predict.
And so, here we are in the midst of a full blown, uncontrolled pandemic with all the anxiety and stress that accompanies that scenario. We have been unceremoniously coerced to adapt to a new sense of ‘normality’ that was until very recently beyond our comprehension. Millions of people did not anticipate losing their jobs. We did not anticipate thousands of adults having to home-school their children while simultaneously fulfilling their work responsibilities – from our homes. We did not expect the high level of confinement and restrictions imposed on our lives.
Many of these stress-inducing circumstances we have begun to contend with. However, we can expect further disruptions that will bring new, additional stressors such as the unknowns about the economy. Will businesses re-open? Will we retain our jobs, those of us that were fortunate enough not to have lost them already? When will we be expected to return to the physical workplace? Will schools re-open? Will our children be safe? Will working parents will be compelled to grapple with an untenable proposition of children being in their physical school building for only one week out of three? How does one coordinate childcare in a scenario that expects them to return to their physical workspace on a full-time basis? Deb Perelman eloquently grapples with this conundrum in her recent New York Times article In the Covid-19 Economy, You Can Have a Kid or a Job. You Can’t Have Both. https://www.nytimes.com/2020/07/02/business/covid-economy-parents-kids-career-homeschooling.html
First and foremost, we have to understand that stress is a normal and healthy emotion. Everybody experiences stress to some degree. It is a part of being human. We should also recognize that we are likely grappling with several types of stress including decision-making fatigue, daily hassles and chronic stress.
Decision-making fatigue is the result of having to make choices. Just a few months ago so many of our choices and decisions were routine. Consider your pre-pandemic morning routine, it is likely that it included a number of tasks that were so routine you didn’t even think about them. All of our standardized decision-making systems, our routines are gone. The beauty of routines is that they take away the need to make so many decisions. During these stressful times we are forced to make choices all the time that we didn’t have to make pre-pandemic.
So, what can we do?
They don’t have to be permanent. They don’t have to be perfect. They just need to reduce the number of decisions that you have to make so that you can experience less decision-making fatigue.
Next, let’s tackle the daily hassles. A major stressor, such as a pandemic creates a cascade of micro-stressors. These are basically small, little things that emerge that didn’t used to. The thing about hassles is that they can feel miniscule but those seemingly innocuous little things add up and cause stress.
So, what can we do?
First and foremost, don’t minimize the tax of daily hassles. Don’t give yourself a hard time when you find yourself getting upset about little things that, under normal circumstances you might not have even noticed or if you did you might have deemed them trivial.
Lastly, let’s consider chronic stress. This is a big one. We have no idea when our current, challenging conditions will be over. Living with uncertainty is a known force for causing stress.
So, what can we do?
Separate everything that is bothering you into 2 categories. One category contains things within your control, the other are things beyond your control.
For things within your control:
For things beyond your control:
General Coping Strategies:
While we cannot eliminate stress we can take some steps to minimize the effect that stress has on us. The good news is that we all have coping strategies.
Positive coping strategies include staying socially connected, engaging in happy distraction, engaging in self-care, and taking care of others.
The bottom line is that we are going to get through these challenging times. Stress and anxiety will be a part of it but we’ll get through it by focusing on positive coping strategies.
Thank you to Dr. Lisa Damour, Psychologist and best selling author for the strategies offered to manage stress.
Using the Mirror to See One Another
By Tanikka C. Price, Data and Finance Director, Central Ohio Pathways HUB, HCGC
*Adapted from a presentation given to Dress for Success Columbus Volunteers in response to George Floyd’s murder and the protests that followed on 6/10/2020 Click here to view the presentation
The current climate of racial and political division has called many people to question the world around them, but I’m calling you to look within rather than outward to find the change we all need. Although many of us look around and outside of ourselves when the conversation starts to talk about bias, it may be that humans are inherently wired for bias. Bias is intended to help us. Think for a moment, would you sit on a three-legged chair? Think of the visual cues you used when choosing your partner or spouse. What attracted you? What repelled you? This is the way we use bias to survive.
Sometimes, biases are what Kelly Robsham in her blog entitled "Creating An Inclusive Company: Challenging Our Biases" calls “cognitive shortcuts” that are a result of human evolution. “We’ve evolved to have cognitive shortcuts (also known as heuristics) meaning we often survive by relying on unconscious assumptions in our lives.” Robsham highlights several occurrences of unintentional bias that affects decisions made in the workplace, including in hiring, retention and onboarding practices. These biases can be based on gender, race, age, and several other factors that are deep down in one’s subconscious.
Understanding key terminology
Before we can really delve into looking within, at our own biases, we must understand the following definitions.
Bias: prejudice in favor of or against one thing, person or group compared with another, usually in a way considered to be unfair. https://www.lexico.com/en/definition/bias.
Implicit Bias: refers to the attitudes or stereotypes that affect our understanding, actions and decision in an unconscious manner (Kirwan Institute). http://kirwaninstitute.osu.edu/research/understanding-implicit-bias/.
Prejudice: preconceived opinion that is not based on reason or actual experience. https://www.lexico.com/en/definition/prejudice.
Discrimination: the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age or sex. https://www.lexico.com/en/definition/discrimination.
Racism: prejudice, discrimination or antagonism directed against someone of a different race based on the belief that one’s own race is superior. https://www.lexico.com/en/definition/racism.
Anti-Black racism: policies and procedures rooted in institutions such as education, health care and justice that mirror or reinforce beliefs, attitudes, prejudice and stereotyping and/or discrimination towards people of Black-African descent. (Black Health Alliance) http://blackhealthalliance.ca/home/antiblack-racism/.
Understanding these terms and how they relate to one another will assist us in having robust and self-reflective conversations about the way anti-black racism is a part of every facet of American life. Making ourselves familiar with this terminology is key to understanding where we need to begin in a conversation and action in creating an anti-racist narrative in our everyday lives.
What does this have to do with you?
“To know the true reality of yourself, you must be aware of not only of your conscious thoughts, but also of your unconscious prejudices, bias and habits.” (Anonymous) https://www.al.com/opinion/2019/03/business-leaders-take-heed-we-all-have-unconscious-biases-which-must-be-confronted.html.
One must confront their own history with race, or lack thereof to being your journey of antiracism. What is your story about race? One’s beliefs about race are often defined by five factors: education, experience, history, “the talk” and your “five.”
Education- Who taught you what you know about US History and race? The story you were told is heavily influenced by whom you were taught. Did you have teachers of color growing up? Did you take classes in college about different cultures? Have you ever visited and learned from someone not-American?
Experience- What has been your experience with different races? When is the last time someone of another race came to your home? Does the place where you worship or gather socially reflect the world or is it a lot of people who look like you and have similar experiences as you?
History- What were you taught about US History. A seminal book, Lies My Teacher Told Me, by James W. Loewen, shows the fallacies and white-washed versions of history most of us were taught in US schools and how they affect how we see different cultures and the world. Keep in mind that tales of the hunt always glorify the hunter.
“The Talk”- have you ever had to have a talk with your children about how to survive in this country despite your race? Have you ever instructed your children how to act if they are pulled over by the cops? Have you ever had to tell your kids how to manage racial slurs hurled at them on the playground? If not, you have privilege. If so, you worry about your kids on a level that others cannot understand.
Your “Five”- Actor Will Smith says you are the five people that you spend the most time with. What are these people saying about race, gender, immigration, poverty and education? How are they affecting you? What is your Facebook thread reflecting? What side of history are you and your best friends going to be on?
For racial reconciliation to work we must confront our own biases. While we cannot control or change the education we received as children or the experiences that were provided or not provided by our parents, it is never too late to start educating ourselves and looking inward to confront our own biases. We cannot be afraid to confront the ways we were raised, how we were taught, and the experiences we have had. We must move forward taking a hard look in the mirror in order to see ourselves, and therefore each other clearly. It is only when we understand the foundations of our bias, that we can work with others to create real change.
Racism and its Impact on Health
A guest blog from The Columbus Medical Assocation by Anita Somani, MD, OB/GYN and current Past-President of the CMA
When African-American respondents were asked about their own personal experiences regarding discrimination:
A large and growing body of research shows that the day-to-day experiences of African-Americans create physiological responses that lead to premature aging (meaning that people are biologically older than their chronological age). Or, as described in the American Behavioral Scientist, “experiences of racial discrimination are an important type of psychosocial stressor that can lead to adverse changes in health status and altered behavioral patterns that increase health risks.”
As physicians we know the statistics-Dr. Sherita Golden, chief diversity officer at Johns Hopkins describes the increased incidence of Covid-19 in people of color and the disproportionate mortality rates.
African-Americans live sicker and die sooner than whites in America. Heart disease is the number one cause of death in the United States and middle-aged black males and females have death rates that are about twice as high as their white counterparts. Elevated death rates are also evident for cancer, stroke, diabetes, kidney disease, maternal death—the list goes on. In fact, every 7 minutes, a black person dies prematurely. That’s more than 200 black people a day who would not die if the health of blacks and whites were equal.
So, what are those day to day experiences that lead to premature aging? One of the biggest ones is chronic stress. I’ve never worried about my son going for a jog or playing music too loud or going to a store or church. But when I look at this list which is a list of wrongful deaths over several years, I wonder how have we failed so many for so long?
This is a list of the people we have heard about but what about the daily injustices and slights that others experience. It wouldn’t surprise me to hear that for every name on this list there are hundreds of others who suffered the same fate without anyone knowing or experienced a near miss or whose health has suffered as a result.
As physicians we need to set the bar higher. We can start by trying to understand the stresses that people of color deal with every day. White Fragility by Robin DiAngelo discusses why it’s so hard for white people to talk about racism.
The article I have shared here gives us 65 different things we can do for racial justice. Pick one or two or even all 65 and consider doing them. Think of the change we can bring in our community if we set the bar higher and start with evaluating our own biases. The COVID pandemic is bringing the disparities in health care to the forefront and we need to evaluate and create policy that will improve these differences.
65 THINGS WHITE PEOPLE CAN DO FOR RACIAL JUSTICE
Society Groundhog Day Amidst a Prolonged Pandemic
From Columbus Medical Association Blog:
HCGC is an affiliate of CMA
Dr. Sugat Patel’s thoughts are based on what is known as of 4/17/2020.
My aim is to start a discussion on the restart of our society considering the COVID-19 pandemic will endure until there is a significant treatment or vaccine. Understanding that we may have to wait for a year or possibly more, we will have to eventually emerge, risking exposure of ourselves and loved ones to the virus. I don’t want to be long-winded, so I am going to try and present this argument by given, assumed, then proposed.
Our practices of staying at home, social distancing, and using masks have helped to flatten the curve. We are below hospital capacity and need to stay there. Our top priorities are to not exceed hospital capacity and to have enough PPE to make healthcare as safe as possible. Circumstances, where the virus is aerosolized, require maximum grade PPE. Any plan that compromises those priorities is a failure. Spread is largely through asymptomatic carriers. Many asymptomatic carriers are children. The elderly and people with comorbid conditions are extremely susceptible to morbidity and mortality.
Measures implemented are all liquid, with the goal of keeping hospitals under capacity and with appropriate supplies. The original desire for widespread testing involved the goal of finding a carrier, then isolating the carrier and contacts to prevent spread. I think once the contagion has become widespread and the asymptomatic carrier rate is significant, the value of that measure decreases. Also, the psychology of testing value may become over perceived by the public giving a false sense of security. The best way to address the contagion spread is to assume everyone is a carrier. Keeping hands clean should now be a common and frequent practice, and is the simplest preventive measure. The second most valuable measure is to block one’s own respiratory or oral secretions. To implement this measure, people should wear homemade and other masks or mouth/nose shields in public. Masks to protect oneself from inhalation of the virus, especially homemade, may be less effective, but don’t hurt and should be used as a special precaution when risks are higher (comorbid patients, broken social distancing, etc.).
Proposed (once the curve is flat and comfortable… hopefully within a month)
I am hoping most people become familiar with the practices of social distancing, frequent hand washing, and face mask or shield wearing, for these may continue for a very long time. Strict use of these practices will allow us to restart and reintegrate. A breakdown in these measures and we are back where we started. Current practices of telemedicine, teleconferencing, and tele-business should continue where practical. Most businesses should be able to restart with those constraints, along with frequent disinfecting. There will have to be enough hand washing stations and hand sanitizer for the business. These are already practiced and mandated at essential businesses. People should wear masks at work if they are not alone and 6 feet social distancing is not possible at all times. Nose and mouth shields are acceptable in low-risk environments with healthy young people.
Workplaces, where social distancing breaks down, becomes difficult. I think restaurants will have to wait a few more weeks to reopen after the lifting of the stay at home order if all goes well. When they reopen, servers and food preparers will have to wear masks. The restaurant can’t allow crowding. Bars are unique in that they depend on crowding, socializing and drinking, which make virus precautions almost impossible. They will be the last to open, which may be a long time, unfortunately. Schools are likely a hub for virus spread. I think they could restart a few weeks after the stay at home lifting. Masks or nose and mouth shields should be worn, and there should be hand sanitizer in every room. Social distancing practices should be in place. Lunchtime spacing must be created. To prevent a fail and complete pull back, high schools should start first, followed a couple weeks later by middle school, then lastly elementary school. Daycare for toddlers is a tough question. I can’t, practically, think of a way to control that environment. I would leave that to other experts, or they would have to suffer duration similar to bars and lounges.
Public transport should mandate masks or nose/ mouth shields. There should be signs to remind people to clean hands upon exit.
Gyms could also reopen as patrons could wear masks, and hand sanitizer and wipes should be aplenty. Cardio equipment should be appropriately spaced. Lap swimming at pools should be acceptable, but no “open pools” where distancing cannot be maintained.
Sports can resume if social distancing can be implemented. If not, then nose/mouth shields should be worn, by players and coaches. I can think of a simple design of a flexible over the nose fit with a firm plastic mouth shield that would leave plenty of room for breathing, but block almost all spit from talking or yelling. Hand sanitizer will, of course, need to be on the sideline. This may be difficult for wrestling to implement. Overcrowding at stadiums for spectators should not be allowed, and masks or shields should be required, along with hand sanitizer or wipes. Food and beverage should not be sold unless consumed in a private area with distancing (not at their seats).
There would have to be self-policing and social media should be helpful in whistleblowing. There will be a surge, but hopefully a very limited one. I think the under hit rural areas will especially feel a surge when the restart begins. Discipline and vigilance will be key.
What I have written here serves as my self-therapy to realize that we may be able to build a bridge to normalcy. Hopefully, it gives some hope
Sugat S. Patel, M.D.April 17, 2020
by Jack Stevens, PhD
Psychologist, Nationwide Children's Hospital
Associate Professor of Pediatrics, The Ohio State University
Dr. Stevens will be featured in HCGC's April and May Webinar Series on Behavioral Economics. Find registration information for the webinar series here.
What is behavioral economics?
Behavioral economics (BE) is an interdisciplinary field featuring concepts from psychology and economics to help people obtain their long-term goals. BE is often associated with the word “nudge,” a strategy that encourages people to make positive changes while preserving choice and freedom.
BE has often been utilized to help people make better financial decisions, such as saving more for retirement or decreasing their home energy bills. However, over the last decade, BE has been applied for health purposes in terms of assisting clinicians as well as patients.
Who are the leaders in behavioral economics across the United States?
The book Nudge was written by Richard Thaler (a University of Chicago Booth School of Business professor who won the 2017 Nobel Prize for Economics) and Cass Sunstein (a Harvard Law School and Harvard Kennedy School of Government professor).
In 2016, the University of Pennsylvania School of Medicine was the first health care system to establish its own formal behavioral economics team. BE work from this “Nudge Unit” has been featured in the New England Journal of Medicine as well as the Journal of the American Medical Association Network journals.
What are some of the success stories from behavioral economics?
BE strategies have led to positive health outcomes such as:
Why might behavioral economics appeal to clinicians, administrators, and health systems?
Past research has suggested that BE strategies often have a favorable benefit/cost ratio relative to alternative approaches. BE strategies are feasible to implement because they typically require a relatively low level of resource, such as rephrasing options for patients or altering screen displays in electronic medical record systems.
Guest Blog from The National Alliance of Healthcare Purchaser Coalitions:
Employers are the Change Agents of Healthcare
By Michael Thompson
I have often cited that employers, as the main purchasers of healthcare, sit on top of the supply chain and have the potential to lead the much-needed transformation of this market. While a number of substantive changes in this industry have come from Medicare, many improvements that have occurred in our public programs have been built on the learnings and innovations led by employers themselves. The historical list of employer-led innovation is long -- cost containment, managed care, quality measures (NCQA), hospital patient safety (The Leapfrog Group), population health, consumerism, etc.
But the job is far from done, and the issues have become even more urgent:
The time is now for a new generation of disruption and leadership from the employer community. And that is what is we are seeing as referenced by the recent article in Harvard Business Review by Walmart’s Lisa Woods, Geisinger Health System’s Dr. Jonathan Slotkin and colleagues – How Employers are Fixing Health Care and news of progress on Haven, the Amazon joint venture to revamp healthcare.
In the end, employers must act in concert, together, effecting change region by region while accelerating the ability to adapt those changes through a national framework. Our coalitions and the National Alliance can be great enablers of this next generation of employer healthcare leaders. While it’s not a new battle but the next generation of leaders is just getting started in taking it on and this change effort is essential!
Click here to visit NAHPC's website
YMCA Blood Pressure Self-Monitoring Program: TAKE ACTION FOR HEART HEALTH
by Caroline Rankin, MPH, Executive Director of Health Innovations, YMCA of Central Ohio
The YMCA of Central Ohio has been a leading force in Health and Wellness for nearly 160 years. The YMCA has been unafraid to take on life's many challenges including chronic disease, child abuse, and homelessness by offering wellness programs, child care, and housing.
Individuals come to the Y because we are a trusted community organization and can provide programming to support a healthier lifestyle. With approximately 1 in every 3 adults or 75 million American adults having been diagnosed with High Blood Pressure the YMCA provides the Blood Pressure Self-Monitoring Program. The four month program helps adults with hypertension lower and manage their blood pressure. The program focuses on regulated home self- monitoring using proper measuring techniques, individualize support and nutrition education for better blood pressure management. With the support from a trained Health Heart Ambassador a participant measures and records their blood pressure at least two times per month with a BP cuff that is provided, attend two personalized consultation per month and monthly nutritional sessions.
Research shows that the process of recording blood pressure at least twice a month over a period of four months has been shown to lower blood pressure in many people with high blood pressure.
Goals of the program include
The YMCA of Central Ohio began offering the Blood Pressure Self-Monitoring program in September 2018. The program is offered at YMCA branches, employer sites and community locations. The program is fee based and with the support of the Ohio Department of Health funding is available to support individuals at 200% or below the poverty level. In 2020 the Y will begin piloting this program with an insurer to serve a selected number of individuals with diagnosed hypertension.
A group of male residents living at the downtown Y participated in the program. The Healthy Heart Ambassador went to the Y to hold the bi-weekly check-ins and lead the monthly nutritional sessions. Joe, one of the residents shared he did not realize how serious HP pressure was and how much it impacted his health. He participated in the program to learn how to better manage his hypertension. Through the program he gained greater knowledge on his health, diet and sodium intake. He now reaches for the label and not the salt shaker. During the four months he shared his blood pressure was checked more than it had been the entire year prior. He sees taking his blood pressure as a necessity, not an inconvenience.
If you are interested in learning more on the program or how to get someone enroll please contact Caroline Rankin at firstname.lastname@example.org or visit
Update on HCGC led Patient Family Advisory Councils
by David Brackett, Vice President of Accounting and Special Projects, HCGC
In an effort to emphasize true patient-centered primary care, Comprehensive Primary Care Plus (CPC+) requires participating practices to convene Patient-Family Advisory Councils (PFACs) at each of their sites on a regular basis. Since August of 2017 HCGC has worked with Central Ohio Primary Care (COPC), the country’s largest physician owned primary care group to help facilitate PFACs at each of their 39 CPC+ sites.
Since then, COPC has held more than 375 successful council meetings engaging more than 1700 patients since. Over the last ten quarters of implementation, October-December 2018 saw the highest total attendance across all practice sites with 231 patients attending a meeting! Our average quarterly attendance total was 189 attendees and the average attendance per site at each meeting was 5 attendees. HCGC worked with staff across practices to design and execute meetings on a quarterly basis that involved patient education, experience, and quality improvement. Many practices sites were able to use PFAC members to help improve patient experience around the office and get feedback on what the practice is doing well. A representative from HCGC has been able to attend most of these meetings to gather organization wide feedback and identify themes that are prevalent across many sites. HCGC is then able to work closely with administrators at COPC to identify solutions and opportunities for additional learning and organizational growth.
Looking ahead to 2020, HCGC, COPC and their PFACs look to sustain the momentum built over the last two years to spread the information, education, and action steps taken as a result of PFAC meetings. Other questions HCGC and COPC will be asking when measuring PFAC success in 2020 and beyond are: How can practices best be supported to bolster recruitment, planning, and executing efforts? In what ways can organization administrators and practices collaborate to stimulate and drive effective, ongoing partnerships for increased quality and patient-experience. The success of PFAC meetings moving forward requires all parties working collaboratively to design, test, and implement interventions and processes that ensure the patient is at the center of their care team and the way they experience care.
How is your organization engaging patients to improve experience and quality in 2020?
If you have questions, or would like to learn more about Patient and Family Advisory Councils or engagement, please contact David Brackett at email@example.com.
Community Health Workers’ Role in Screening for Social Determinants of Health
By Tanikka C. Price, Data and Finance Director,
Central Ohio Pathways HUB
Health is more than just going to a doctor’s appointment. It is wellness; feeling good and being empowered to make decisions for yourself and your family. Health is impacted by where you live, where you work, what you eat, how you provide for your basic needs, how you get where you need to be and how safe you feel in your most intimate relationships. For too many families, health is impacted by all the things that happen before they get to the doctor’s office. These elements are known as Social Determinants of Health (SDoH).
The Central Ohio Pathways HUB (the HUB), a care coordination program managed by the Healthcare Collaborative of Greater Columbus (HCGC), deploys community health workers (CHWs) to address clients' SDoH in order to provide connections to appropriate health and social services and care to our region’s most vulnerable populations.
On December 19th, HCGC will welcome our partners at Franklin County Public Health, who will provide an update on CORE 5, a screening tool for SDoH. We know that clients in the HUB all have unique needs that need to be addressed, and learning more about CORE 5 and how it is being introduced into medical settings will be very helpful to inform the work that CHWs do for HUB clients. Click here for more information and to register for the webinar.
The Core 5 basic determinants of health are:
CHWs have the unique perspective to meet clients where they are, address their needs, as well as provide referrals to medical and social services. This has the potential to build an ongoing, trusting relationship with providers in the communities in which the HUB serves for future collaboration.
As we move into programming and education opportunities for HUB CHWs in 2020, HCGC plans to continue providing training on the various services that each HUB Care Coordination Agency (CCA) has to offer HUB clients. The ten CCAs currently participating in the HUB provide a wide array of services including pre-and post-natal care to address the infant mortality crisis, opioid prevention and treatment, theft diversion, mental health referrals and several chronic disease management and wellness services and referrals.
HUB CHWs meet clients where they are and provide access to nutritious food, housing, funding for utilities, transportation and support for those experiencing IPV. Serving as community connecters, CHWs have the unique opportunity to connect clients to services provided by CCAs, and have first-hand knowledge of what referrals are appropriate and where the most up-to-date referral sites are located. It is the relationship and trust that is built with the CHW that allows the client to follow through with the plan and referral process, which results in better outcomes and overall health for people in Central Ohio.
We hope you will join us on December 19th to learn more about the current state of the CORE 5 SDoH screening tool, and partake in a community conversation about the future of screening for SDoH.